Do I need an appointment?

An appointment is preferable, especially if requesting a certain time or therapist. We do accept walk-ins, as available. Demand for appointments can be expected to be high on weekends and around holidays. 

When should I arrive for my appointment?

We ask that you arrive 10 to 15 minutes prior to your appointment to fully benefit from the Skincare Lounge Spa experience. Once you’ve checked in, you’ll have a chance to kick back in our lounge area, enjoy our music, sample some complimentary tea at the tea lounge or browse the Spa Products.

What if I am late for my appointment?

If you’re running late for your appointment, please call us and we will try to make adjustments so that you can enjoy all of the time that was scheduled. However, please understand that this won’t always be possible. If you miss your appointment, you will be responsible for payment for the entire service that was scheduled.

What is your cancellation policy?

We know that emergencies come up, but we ask that you give us 24 hours’ notice of any changes or cancellations. If less than 24 hour’s notice is given, we charge half of the rate for the service scheduled. For no shows, we charge the entire rate for the service scheduled.

For groups of three to five, there is a 48 hour cancellation policy, and for groups of six or more, the cancellation policy is at least one week. Our event coordinators will review policies with you.

Do you accept Spafinder, Spawish or SpaWeek Gift Cards?

Spafinder, Spawish and SpaWeek Gift Cards can be used for the majority of our services.  They are not applicable for discounted services such as Memberships, Monthly Specials, Spa Packages or Spa Parties 

What are your payment policies?

Appointments must be reserve with a credit card or Skincare Lounge Spa gift card number. Payment may be made in advance or at the time of service. We accept cash and all major credit cards for services and for gratuities. Personal checks are also accepted.

For any special offers, only one offer may be used for any service, and discounts are not valid for groups.

What is your gratuity policy?

Gratuities are not included in our prices, but they can be paid in cash or added onto charge cards. We are often asked about the appropriate gratuity. If your service reached your expectations, you might use 18% to 20% of the regular price. Gratuity envelopes are located at the checkout desk.

Exception: A 20% gratuity is automatically added for spa parties and certain spa packages.

What is the procedure after I check in?

You’ll be able to relax in the signature tea lounge or in the tea bar area until your appointment time, and we suggest this as a transition time to help you forget the world outside. We hope you’ll enjoy a complimentary cup of tea and chill to our music until it’s time for your appointment, when you’ll be greeted in the tea lounge by your therapist.

Your therapist will offer a brief consultation. Please feel free to communicate your thoughts at that time or at any time during your treatment. Honest communication will help him or her give you the best treatment possible.

After the treatment is finished and you have dressed, you’ll join your therapist outside the treatment room. Once you check out, please take time to relax in the tea lounge again and enjoy complimentary tea.

Where will I keep my personal items?

Our treatment rooms allow space for changing clothes. If you should need to leave the room for any reason, we’ll provide a robe for your use and a basket that you can use to put personal items in and take along with you.  We also have client's locker room.

Do I need to shower before my treatment?

Most guests won’t feel the need for a shower. But, if you wish, you may shower after your treatment, or the therapist can use a steamed towel to wipe off any excess product. Just let your therapist know your preference.

How should I dress for my treatment?

That will entirely depends on the type of service being performed. Many clients prefer to remove some or all clothing. A sheet or towel will be used to drape the body, exposing only the part of the body that is being worked on. However, your comfort is paramount.

Can I request a particular therapist?

Yes. Some clients may prefer a particular therapist’s style. Other clients may want to try the styles of different therapists. If you have a preference, please let us know.