Frequently Asked Questions

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An appointment is preferable, especially if requesting a certain time or therapist. We do accept walk-ins, as available. Demand for appointments can be expected to be high on weekends and around holidays. 

We ask that you arrive 10 to 15 minutes prior to your appointment to fully benefit from the Skincare Lounge Spa experience. Once you’ve checked in, you’ll have a chance to kick back in our lounge area, enjoy our music, sample some complimentary tea at the tea lounge or browse the Spa Products.

If you’re running late for your appointment, please call us and we will try to make adjustments so that you can enjoy all of the time that was scheduled. However, please understand that this won’t always be possible. If you miss your appointment, you will be responsible for payment for the entire service that was scheduled.

Your spa treatment times are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Any cancellations with less than 48 hours of notice are subject to a cancellation fee of the full amount (100%) of the cost of the scheduled services. Clients who fail to cancel more than 48 hours prior to their appointment time OR miss their appointments without giving any prior notification ("no-call, no-show") will be charged in full for the scheduled services. Spa Packages and multiple service appointments or for a group of (4) and more require 72 hour cancellation notice. We recognize the time of our clients and staff is valuable and therefore have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time as we keep a wait list. Additionally, at times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

Spafinder, Spawish and SpaWeek Gift Cards cannot be used in our Spa. 

Appointments must be reserve with a credit card. Payment may be made in advance or at the time of service. We accept cash and all major credit cards for services and for gratuities. Personal checks are not accepted.

Gratuities are not included in our prices, but they can be paid in cash or added onto charge cards. We are often asked about the appropriate gratuity. If your service reached your expectations, you might use 18% to 20% of the regular price. Gratuity envelopes are located at the checkout desk.

Exception: A 20% gratuity is automatically added for spa groups and parties and certain spa packages.

You’ll be able to relax in the signature tea lounge or in the tea bar area until your appointment time, and we suggest this as a transition time to help you forget the world outside. We hope you’ll enjoy a complimentary cup of tea and chill to our music until it’s time for your appointment, when you’ll be greeted in the tea lounge by your therapist.

Your therapist will offer a brief consultation. Please feel free to communicate your thoughts at that time or at any time during your treatment. Honest communication will help him or her give you the best treatment possible.

After the treatment is finished and you have dressed, you’ll join your therapist outside the treatment room. Once you check out, please take time to relax in the tea lounge again and enjoy complimentary tea.

Our treatment rooms allow space for changing clothes. If you should need to leave the room for any reason, we’ll provide a robe for your use and a basket that you can use to put personal items in and take along with you.  We also have client's locker room.

Most guests won’t feel the need for a shower. But, if you wish, you may shower after your treatment, or the therapist can use a steamed towel to wipe off any excess product. Just let your therapist know your preference.

That will entirely depends on the type of service being performed. Many clients prefer to remove some or all clothing. A sheet or towel will be used to drape the body, exposing only the part of the body that is being worked on. However, your comfort is paramount.

Yes. Some clients may prefer a particular therapist’s style. Other clients may want to try the styles of different therapists. But please note that the therapist that you've selected is not always guaranteed.