Spa General Policy


To be most accommodating to your schedule we recommend you book your next appointment prior to leaving Skincare Lounge SPA. When booking 3 or more services, a credit card will be required to reserve your appointments. Please be mindful of your appointment time. If you are delayed 10 minutes or more, we may need to rebook your appointment. We will do everything to accommodate. 


Please arrive 15 minutes prior to your scheduled spa appointments. This will ensure time to complete a customer profile, change into a robe and relax prior to receiving your complete service time. 


In the event plans change, we respectfully request a 24 hour notice of cancellations. A 25% cancellation fee will be applied to your credit card on file for multiple same-day services, specialty services or packages canceled within the 24 hours prior to start of appointments. 

Spa Etiquette

To maintain a tranquil and relaxing environment, we ask conversation be kept low and cell phone silenced. Additionally, in respect to you and other spa guests, no children allowed in spa area. We ask that children under 12 remain with an adult at all times. No outside food or drink. 

Product Return

Your satisfaction is our utmost concern. Should the need arise to return a product, we ask that the product return be within 14 days of the date of purchase. A product exchange or SPA product credit will be issued. Any product containing less than 75% full will not be accepted for return. 

Prices and Payments

All prices are subject to change and without notice. We are dedicated to continually advancing our skills and providing the best products and services. 

We accept  Cash, Visa, MasterCard, American Express and Skincare Lounge SPA Gift Cards. 

Personal Possessions

We regret that we are not responsible for personal articles should they are lost or misplaced. Please leave all valuables at home.